Vacant management, planned preventative maintenance and occupied management. A personal portfolio manager coordinates all three and remains the client’s single point of contact throughout.
Knowing that your vacant London property is in safe hands when you are not in residence, matters. With regular inspections and a team on hand to address any reported issues quickly, we mitigate risk, maintain statutory compliance and ensure your property is ready for occupation when required, to the standard you expect.
We inspect every property weekly and report on the condition, security and operational status throughout the year. Each inspection produces a structured digital report with timestamped photography, system readings, an inspection summary and our observations.
Reports are cloud-based and stored securely. You and your authorised representatives can retrieve any report at any time. There is no archive limit and no requirement to request records in advance.
Our vacant property management service includes overseeing any emergency works to protect the property, while diligent monitoring of utility and service providers ensures efficient and accurate billing.
A member of the Dalham team inspects the property each week to monitor the condition, security and operational status.
We operate and monitor core building systems to support long-term performance and reduce avoidable maintenance issues.
Before you or your guests arrive, we carry out operational checks, coordinate cleaning, prepare the climate and set up the residence.
Systematic inspection reporting meets insurer requirements, supports lease compliance and helps prevent a property from being classified as unoccupied, which protects policy coverage.
A member of the Dalham team is on site whenever contractors or third parties attend to report on all work carried out.
We respond immediately to urgent matters through trusted contractors, manage procurement carefully and report costs in full.
We collect, scan and forward all correspondence, with priority given to time-sensitive letters from councils, lenders, insurers and building management.
We manage every utility account, including payment oversight, routine meter monitoring and supplier coordination, keeping accurate records so that nothing accrues unnoticed.
We liaise with building management and concierge teams, maintain regulatory compliance and communicate with all stakeholders on your behalf.
Keys are held securely with controlled access, monitored entry logging, supervised contractor attendance and coordinated 24-hour alarm response.
Unplanned emergency works are disruptive for you and for your neighbours, as well as introducing unnecessary expenses. Preventative maintenance on a vacant property costs a fraction of reactive repair and ensures smooth operations when the residence is in use.
We assess the property and schedule the servicing it requires, including servicing for specialist systems. Each programme is bespoke to the property. It includes operational systems audits and service contract management, designed to protect warranties, maintain performance and reduce the risk of system failure.
When the family arrives, our oversight naturally extends from the residence to the wider household. We coordinate and supervise the practical details of the home, from maintenance and security to household services, staff and trusted suppliers, ensuring that everything is prepared and managed with discretion.
The same standards of care, accountability and attention to detail apply whether the family is in London for a few days or an extended stay. Our role is to provide continuity, anticipate what is required and ensure that the residence operates seamlessly around the family.
We oversee the day-to-day requirements of the household, including housekeeping, household staff, routine maintenance, contractors and specialist services, ensuring everything is coordinated discreetly and to the family’s preferences.
Planned and reactive works are managed around the family’s schedule, with contractors supervised and disruption kept to a minimum.
Ahead of each arrival, we ensure the residence is fully prepared, from systems and maintenance checks to housekeeping, linen and the details that make the home ready to receive the family and their guests.
Housekeeping and specialist cleaning are coordinated according to the family’s requirements, including routine service, deep cleaning and preparation before and after periods of residence.
When the family leaves, we oversee the transition back to vacant status, ensuring the residence is secured, outstanding matters are addressed and the regular inspection and maintenance programme resumes
